We currently only deliver to MALAYSIA & SINGAPORE.

MALAYSIA

For domestic deliveries, we work with NinjaVan. Each orders will be processed on the next business day before shipping out.

West Malaysia - 2-3 Business Days
[RM10 / Free for orders above RM100]

East Malaysia - 4-5 Business Days
[RM10 / Free for orders above RM100]

For KL Area - We offer Same Day Delivery option which you will have to pay RM26 
[Tues - Sat Only]

SINGAPORE

For Singapore deliveries, we work with NinjaVan. Each orders will be processed on the next business day before shipping out.

Singapore -  10-14 Business Days [RM30 / Free for orders above RM250]

TRACKING CODE

Every delivery will come with a tracking code which will be sent to you via email, which you can use to track the parcel's delivery status at any point of time.

Your order will be shipped from our official store:-

80G Jalan Rotan,
Off Kg. Attap,
Kuala Lumpur 50480,
Malaysia

We currently only offer shipping to Singapore ONLY. We are working on how we can curate our products which are suitable to ship to further destinations which create less Carbon Footprint.

You will receive a tracking number by email when your order has been dispatched, accompanied by a link to the appropriate tracking page.

Please note that it can take up to 48 hours for the tracking number to become available on the courier's website.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

Once the parcel is collected & the tracking code has been sent to the customer, it is the customer's responsibility to follow up with the postal carrier.

Please contact the postal carrier to check.

We do allow exchanges for products :-

1. Products are unopened in their original conditions.
2. Within 14 days of purchase.
   

Physical

Bring the product and show us the digital receipt, Choose the product(s) to exchange and pay the difference at the till.

Online

1. Email us about the exchange (orderID, item to exchange).
2. Once we acknowledge and approve, Send back the product to us.
3. When we receive and check that everything is good, we will issue a credit voucher to your account which you can use to purchase your exchange. (Unless a different arrangement have been agreed upon)

We do allow return for products :-

1. Products are unopened in their original conditions.
2. Within 14 days of purchase.
   

Physical

1. Bring the product and show us the digital receipt.
2. Fill us the refund form & leave product with staff.
3. Upon verification and approval, the refund will be performed.

Online

1. Email us about the return (orderID, item to return, Reason).
2. Once we acknowledge and approve, Send back the product to us.
3. When we receive and check that everything is good, we will issue the refund.

In a situation where :-

1. We made an error and sent you the wrong product
2. Something is wrong with the product sent (Product has Expired, OR Product is Defective)

We will refund the any shipping cost incurred to send back the product to us and the cost of shipping the exchanged / replaced product to the buyer will be waived.

If the order is correct and the Return / Exchange is the choice of the buyer, the cost of shipping back the product to us and the cost of shipping the exchanged product to the buyer will be borne by the buyer.