As of now, we only ship within Malaysia and Singapore. This is a conscious decision -our goal is to be environmentally responsible, and international shipping of liquid products like shower gels can leave a significant carbon footprint.

If you’re located outside of Malaysia or Singapore and are interested in our products, thank you for your support! We’re continuously exploring low-impact solutions and hope to expand our reach in a sustainable way in the future.

Estimated Order Delivery Timeframe

Delivery timeframe depends on your location:

• Malaysia: 5–9 business days
• Singapore: 7–18 business days

There are two parts to the process:

1. Packing & Preparing Your Order
2. Delivery by Our Logistics Partner (GDEX)

1. Packing & Preparation

We pack orders on the next working day after they are placed. Our working days are Tue to Sun : 11am - 6pm, while GDEX operates from Mon to Fri.

Here’s how it works:

• Orders placed on Sat → Packed on Sun, picked up by GDEX on Tue
• Orders placed on Sun or Mon → Packed on Tue, picked up and delivered starting Wed

2. Delivery

We work with GDEX for all deliveries. Once your order is shipped, you’ll receive tracking details via email. While we strive to ensure timely delivery, please note that we are not the logistics provider, and delays may occasionally occur due to public holidays, customs processing, or courier backlogs.

The reason is because we are a small team and unlike a conventional business, we operate Tues - Sun : 11am - 6pm (CLOSED on Mon).

• Online Orders are packed on the Next Working Day (i.e. Orders made on Mon/Tues → packed on Tue)
• Gdex (our logistics partner) only picks up from Mon - Fri [no pickups on weekend at our area] (i.e. Orders made on Fri will be packed on Sat, but only arranged to be picked up on Tue)

We apologise that you may experience a longer delivery timeframe than with larger stores. As a small, independent business, we appreciate your patience while we ensure each order is carefully packed with care.

We do not offer same day delivery on our website. You can however message us on WhatsApp (+60 12 922 9338) to place an order + arrange for a self-pickup + arrange for a Grab pickup.

Please note: This service may be unavailable or delayed on weekends, depending on crowd size.

As a small team, we’ve streamlined our operations to keep things running smoothly (which meant streamlining our shipping options), and we truly appreciate your understanding!

Your order will be shipped from our store:-

80G Jalan Rotan, Off Kg. Attap,

Kuala Lumpur 50480, Malaysia

You can track your order here. When you place an order, you will be sent a tracking number via email which you can insert in the link before to track your parcel. Our logistics partner is Gdex.

Please note that this tracking number will only start working after the parcel is picked up. This may take up to 5 days [if order is placed on Fri, parcel will be packed on Sat and arranged for pick up on Tue]

If you are unable to check and are facing difficulties checking the tracking status, feel free to reach out to us on WhatsApp (+60 12 922 9338) or email us at hello@remedy.my with your order number and we can find out for you.

We are not responsible for any duties, import taxes, customs fees, or other charges that may be incurred in connection with this order. These costs are the sole responsibility of the recipient.

As most of our products are made to order and freshly dispensed from our refillery, we’re unable to accept returns or exchanges in most cases. Once a product is dispensed, it cannot be returned to our system for hygiene and safety reasons.

Returns or exchanges will only be accepted if:

1. You received the wrong item; or
2. The product(s) arrives damaged*; or
3. The item is expired upon receipt; or
4. For full-priced items with less than 6 months of shelf life remaining upon receipt, we will offer a refund if requested.

*Please notify us within 48 hours of receiving a damaged item, along with photo evidence, so we can assist you promptly.

We appreciate your understanding and compliance with our product handling policies.

We’re so sorry if there’s an issue with your order! Please contact us as soon as possible via email [hello@remedy.my] with the following details:

• Your order number
• A clear description of the issue
• Photos (if applicable)

We’ll do our best to sort it out quickly and make things right. Your satisfaction means a lot to us!

We’re truly sorry to hear if you’ve had a reaction to one of our products. While we use gentle, skin-friendly ingredients, everyone’s skin is unique and may respond differently.

Unfortunately, we’re unable to offer refunds for allergic reactions, as sensitivities vary from person to person and are beyond our control. 

We also recommend patch testing before full use, especially if you have sensitive skin or a history of allergies.