Malaysia - Free Shipping on Orders over RM100

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Delivery

All about our delivery

  • Delivery Information

    We currently only deliver to MALAYSIA & SINGAPORE.

    MALAYSIA

    For domestic deliveries, we work with J&T. Each orders will be processed on the next business day before shipping out.

    West Malaysia - 2-3 Business Days [RM10 / Free for orders above RM100]

    East Malaysia - 4-5 Business Days [RM12 / Free for orders above RM100]

    For KL Area - We offer Same Day Delivery option which you will have to pay RM26 [Tues - Sat Only]

    SINGAPORE

    For Singapore deliveries, we work with FedEx. Each orders will be processed on the next business day before shipping out.

    Singapore -  10-14 Business Days [RM30 / Free for orders above RM250]

    TRACKING CODE

    Every delivery will come with a tracking code which will be sent to you via email, which you can use to track the parcel's delivery status at any point of time.

  • Duties & Taxes

    For all International Orders

    We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

    We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.

  • Why don't we ship International?

    We apologise as currently we have not worked out how we can best handle international shipments but we are working hard to make ourselves available to more people around the globe.

  • Why does my packaging looked used?

    One of our missions is to make our business more environmentally sustainable, so we encourage our fans to donate packaging for us to re-use.

    If possible and if the packaging is suitable, we will always try to re-use donated boxes and stuffings to send out the products.

    Our mission has always been to Re-Use, Re-Fill and Re-Duce.

  • Where is my delivery?

    Every order and delivery has a TRACKING CODE which will be emailed to you.

    To check where the delivery is -

    MALAYSIA

    Go to J&T Tracking Page and key in the TRACKING CODE that is sent to you.

    SINGAPORE

    Go to Fedex Tracking Page and key in the TRACKING CODE that is sent to you.

    Note:-

    • You might not be home when they are trying to deliver. If so, please call J&T / FedEx and arrange a suitable time for them to deliver.

    • For all INTERNATIONAL deliveries, there might be import duties that you might need to pay. If so, please call FedEX to arrange.

  • There is a problem with my order

    As much as we wish to be perfect with every order, errors may happen as we are just Human.

    If there is any problem with the order (e.g. the product is not what you ordered), please email us at hello@remedy.my with your order number and what the problem is. We will usually revert within 48hrs.

  • Exchange & Refurn

    Skin + Body + Hair Care / Scrubs / Sanitisers / Natural Cleaning Products

    Due to the sensitive nature of the products, all goods sold are not refundable and returnable.

    We do not accept returns for products in these categories due to the hygiene and safety reasons - there are no exceptions to this.

    Diffuser Equipment

    Products of this category are refundable under these conditions -

    * Item must be in its original condition and unused.

    * Refund is initiated within 30 days after delivery.

    Delivery - Exchange / Refund

    Upon acceptance of your Exchange / Refund by a Re{me}dy representative, you can ship the product back to us (you will be responsible for the return shipping cost). We will check the product and if everything checks out well, we will process the refund/exchange within 7 Business Days from the receipt of the product.

  • Is our delivery packaging sustainable?

    Being environmentally sustainable is not an option for us, it is a MUST.

    We are