As of now, we only ship within Malaysia and Singapore. This is a conscious decision -our goal is to be environmentally responsible, and international shipping of liquid products like shower gels can leave a significant carbon footprint.

If you’re located outside of Malaysia or Singapore and are interested in our products, thank you for your support! We’re continuously exploring low-impact solutions and hope to expand our reach in a sustainable way in the future.

Estimated Order Delivery Timeframe

Delivery timeframe depends on your location:

• Malaysia: 5–9 business days
• Singapore: 7–18 business days

There are two parts to the process:

1. Packing & Preparing Your Order
2. Delivery by Our Logistics Partner (GDEX)

1. Packing & Preparation

We pack orders on the next working day after they are placed. Our working days are Tuesday to Sunday, while GDEX operates from Monday to Friday.

Here’s how it works:

• Orders placed on Saturday → Packed on Sunday, picked up by GDEX on Tuesday
• Orders placed on Sunday or Monday → Packed on Tuesday, picked up and delivered starting Wednesday

2. Delivery

We work with GDEX for all deliveries. Once your order is shipped, you’ll receive tracking details via email. While we strive to ensure timely delivery, please note that we are not the logistics provider, and delays may occasionally occur due to public holidays, customs processing, or courier backlogs.

We’re so sorry if there’s an issue with your order! Please contact us as soon as possible here [link] with the following details:

• Your order number
• A clear description of the issue
• Photos (if applicable)

We’ll do our best to sort it out quickly and make things right. Your satisfaction means a lot to us!

We start preparing your order as quickly as possible (often the next working day) so changes or cancellations are not always guaranteed.

If you need to make a change, please contact us as soon as possible at hello@remedy.my or message us on WhatsApp (+60 12 922 9338) with your order number and request. If the order hasn’t been packed yet, we’ll do our best to assist you.

Once an order has been packed or shipped, we’re unfortunately unable to make changes or cancellations.

Not all of our products are listed on the website at the moment, as we’re gradually updating and expanding our online range.

If you’re looking for something specific, feel free to reach out to us directly—the fastest way is via WhatsApp (+60 12 922 9338), or you can email us at hello@remedy.my. We’ll be happy to check stock availability or assist with your order personally.

We’re really sorry to hear that you’re experiencing a reaction. Everyone’s skin is different, and while our products are formulated with gentle, natural ingredients, sensitivities can still occur.

If you experience any irritation, please stop using the product immediately and rinse the affected area with water.

If the symptoms persist or severe, we recommend consulting a medical professional.

We’re truly sorry to hear if you’ve had a reaction to one of our products. While we use gentle, skin-friendly ingredients, everyone’s skin is unique and may respond differently.

Unfortunately, we’re unable to offer refunds for allergic reactions, as sensitivities vary from person to person and are beyond our control. 

We also recommend patch testing before full use, especially if you have sensitive skin or a history of allergies.

Yes we do. We are a recycling drop-off point for Trashcycle, so you can bring your recyclables to our store to drop off. We do expect the recyclables to be in clean conditions and reserve the right to reject if we find them contaminated and dirty.